This policy is applicable to Only for Domestic (Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Costs
We don’t offer a fixed flat shippping rate. Orders placed are shipped within 3 Days.
Timelines
Orders placed online are usually dispatched within _____ business days.
In the unlikely circumstance where we require to transfer some stocks from interstate, the delivery may take longer than 3 business days. We aim to complete all deliveries within 5 business days and in the rare occasion that this is going to take longer, we will provide an update to our clients usually within 24 working hours from the time of order.
Delivery Areas
We can deliver most items we stock to all metropolitan areas in Sydney, Brisbane, Melbourne, Perth and Adelaide. For some of our products, we can extend the same discounted rate to regional areas including Wollongong, Central Coast NSW, Canberra, Sunshine Coast, Gold Coast. We recommend that you give our team a ring on 0477678148 or stellarfoodsltd@gmail.com to check if your item qualifies for metro delivery rate to your area if in doubt.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. We can only accommodate the request if the building has a lift and the lift fits the product(s).
Pre-order Shipping
Pre-order and back ordered item will sip as soon as they become in stock. Where you see a product listed for Pre-order or Back-Order, we also state an expected in-stock date. Shipping dates will vary per product. Upon shipment, you will receive a shipping confirmation email including shipment tracking.
Regional Shipping
We pride ourselves on servicing customers Australia-wide. If your delivery address is outside our standard metropolitan delivery zone, please call us on 0477678148 for a quote.
If you have accidently selected our metro shipping rate for deliveries within a regional area, our friendly staff will give you a ring to work something out.
We partner with major courier to make these regional deliveries and insure all products during regional transit for clients free of charge.
Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at stellarfoodsltd@gmail.com.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
We will provide you with a unique Order ID and listing of the item(s) you have ordered in this mail.
What Should I Do If I Don’t Receive Confirmation?
We always recommend you check your email’s Spam/Junk folder if you have not received an order confirmation from us.
If you want to return your product, please visit our Return Policy.
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Contact Us |
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Location |
3/28 Greg Jabs Drive, Gatbutt, QLD, 4814 |
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Tel. |
0477678148 |
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Website |
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Support |
Monday – Sunday (9am – 8pm UTC+10) |